Return & Refund Policy

1. Return Eligibility

• Returns are accepted within 7 days from the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Perishable items (like fresh fruits, vegetables, dairy, etc.) are non-returnable unless damaged or spoiled upon delivery.
• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

• Opened or used products
• Items without original packaging or labels
• Clearance or discounted products (unless defective)
• Gift cards or promotional vouchers

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

• Refunds are processed within 5–7 business days.
• The amount will be refunded to your original payment method or as store credit.
• Shipping charges are non-refundable unless the return is due to our error.

4. Replacements & Exchanges

If you received a damaged or defective item, we’re happy to send a replacement at no extra cost. Please contact us within 48 hours of delivery with a photo of the product.

5. How to Request a Return

• Email us at support@bitekmart.com with your order number and reason for return.
• Our support team will verify your request and provide pickup or drop-off instructions.
• Ensure the item is securely packed to avoid damage during return transit.

6. Late or Missing Refunds

• If you haven’t received a refund after 7 days, first check your bank account again.
• Then contact your bank or credit card company—it may take some time before your refund is officially posted.
• If you’ve done all this and still have not received your refund, please contact us.

7. Need Help?

For any return, refund, or product-related inquiries, feel free to contact our support team at support@bitekmart.com. We’re here to help you!